Services
Keep your site working for the business.
Identify the problem. Set the scope. Complete the work. Verify the result. Record ownership.
Website maintenance & repair
Find and fix broken links, unclear pages, unreliable forms, and other points where the customer journey stops working. Agree the scope before making changes.
Enquiries & follow-up
Give incoming requests a clear destination and an owner. Check what happens after a visitor presses send, including the information your team receives.
Booking & customer intake
Make the path to booking easier to follow. Collect the details needed to deliver the service and show customers what happens next.
Connected systems & implementation
Connect the tools around your site to reduce repetitive entry. Include a plan for failures, ownership, and the checks needed after implementation.
What a service should make clear
- The site or system being worked on and the agreed scope.
- The implementation, access needs, and responsible owner.
- The verification performed, limitations, and remaining work.
- The handoff and any ongoing maintenance arrangement.
The exact work, timing, price, and responsibilities are agreed separately for each engagement.
Start with one useful improvement